We stand behind the quality of our products and offer a comprehensive refund policy to ensure customer satisfaction. Please read the following guidelines to understand our refund process.
- 15 Days Unconditional Refund Guarantee for Unopened & Unused Items: If you are not satisfied with your purchase, you can return the unopened and unused item within 15 days of receipt for a full refund. To initiate the refund process, please follow the steps below:
- Contact our Support Center and provide a clear photo or video of the damaged or defective product and the shipping packaging. Make sure to capture the issue(s) under good lighting and from a close to medium distance for easy verification.
- Once we receive the returned product and confirm it as faulty, we will refund the return shipping cost based on a valid return receipt. Please note that if our technical team determines the item is not Dead on Arrival (DOA), we will not compensate the return shipping fee.
- Refund requests for a return shipping fee without a valid RMA (Return Merchandise Authorization) return receipt slip will not be accepted.
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7 Day Dead on Arrival (DOA) Guarantee: If you receive a damaged or non-working item, you have 7 days from the date of delivery to contact our Support Center for RMA authorization. We will ship a new item without any extra charge upon receiving the damaged item. If you prefer a refund instead, we will reimburse the return shipping cost to you.
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10 Days Money Back Guarantee: For certain items, if you find your product faulty, you can return it within 10 days of delivery for a refund or item exchange. Please note that the return shipping cost will not be reimbursed in such scenarios.
Warranty Exemptions and Notes:
- Natural product degradation due to wear and tear, as well as breakage/damage during use, is the customer’s responsibility and is not covered by our warranties.
Refund Processing and Timeframe:
- All refunds will be processed after inspection by our technical team.
- The shipping fee for returning the product will be paid by the customer and is non-refundable, except in 7-day DOA situations.
- We will resend the item to the customer via Flat Rate Shipping. If the customer prefers an express delivery option, relevant shipping fees will apply.
- Any product misuse, repairs, accessory purchases, and shipping fees for both ways are the customer’s responsibility and must be borne by them.
How to Request Warranty (Return, Repair, and Refund):
If you encounter an issue with your item, please follow these steps to request warranty support:
- Submit a ticket to our Support Center, providing a detailed description of the problem, including what happened, when, and how. Include your full order number and product code (SKU number).
- Inform us about any steps you have taken to resolve the issue.
- Include the item code indicated on the outer packaging.
- Provide clear photos or videos showing the defects, taken under good lighting and from a close to medium distance.
Missing Item(s), Wrong Item(s), or Incorrect Package Sent:
- Before signing for the package, carefully check the contents of the parcel.
- If there is an item missing, we will resend the missing item or accessory free of charge within the warranty period.
- If we have shipped the wrong item, we will either issue a full refund or dispatch an alternative item (if applicable and available). We will decide whether you need to return the wrong product and compensate for the return shipping fee when we receive it.
Refund Process:
Upon receiving the returned product, the refund processing time will be between 3-6 business days. After that, the refund time will depend on the payment method:
- Credit card refunds will take between 7-14 business days to appear in your account, depending on your credit card company and any intermediaries.
Refund Policy for No Refunds Processed:
- All transactions are considered final unless under special circumstances. Proper verification is required for any refund to be processed.
- In the event of a billing error, please contact us within 3 business days to claim a refund.
At Printers For All, we value your satisfaction and aim to provide you with a risk-free shopping experience. Thank you for choosing our products. If you have any questions or need assistance, please don’t hesitate to reach out to our Support Center.